[Rt-devel] Another bug report for RT 3.8

[Jesse Vincent]

On Jul 14, 2008, at 7:56 PM, Richard Hartmann wrote:

> Hi all,
>
>
> we just realized that the autoreply on ticket creation did not work  
> for
> one of our queues.
>
> The reason was that $Ticket->QueueObj->Tag was used in the template
> which made it fail silently. This is very likely related to the moving
> of the Branded Queue Module into core.
>
> While the reason was readily apparent when looking into the log files,
> silentely failing is, imo, not an option. RT should, again imo, send
> email to rtmaster informing him/her of the situation and should log  
> the
> failure with the ticket. This could be important in case there is an
> argument over who sent what at what time.

I'd certainly take a patch to add that as an optional feature, though  
it's somewhat at odds with RT's error logging philosophy. Instead, you  
might want to have a log summarization tool mailing daily or hourly RT  
log failures.

>
>
>
> Thanks yet again,
> Richard
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