[Rt-devel] POLL Re: RT3.8beta - creating child tickets
jlong at messiah.edu
Mon May 12 12:07:39 EDT 2008
Jesse Vincent wrote:
> I'd love to hear some more folks input on this one. It's certainly
> working as "designed". The infinite loop behavior feels clearly wrong.
> But what about the rest of the cloning behavior? I'd like to get this
> nailed down in the next week or two.
> So. If you're reading this and have an opinion or a use case, please
> chime in.
I would rather have these "Create" buttons serve as a "create a related
ticket" rather than a "clone this ticket" feature. Perhaps there could
be an additional button there, "Clone Ticket" which copies everything
(including links), but does not establish any relationship between the
When I "create a related ticket", I would like it to copy the subject
and maybe the watchers and priority from the original ticket, but pretty
much nothing else.
Here's my fun example. I'm working on ticket #2- "bake a cake". I
determine that I don't have enough flour on hand. I create a "child"
ticket #3- "get more flour". The child ticket #3 could be in a separate
queue, assigned to someone else. I, the owner of #2, am the requester of
#3. Someone else can take #3, perform the task, and I'll be notified
when it is completed.
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