[Rt-devel] Resolved: Question for Ticket Actions (in Ticket/Elements/Tabs)

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

OK, some times i'm too lazy to check it out, but it is much better to do this. yes it is working.
 
                                    $actions->{'BBB-Clone1'} = {
                                                title => loc('[Move Ticket To Queue]'),
                                                path => "Ticket/Display.html?Action=Take&Queue=25&id=" . $id,
                                        };
 
Resolved :-)

Torsten

________________________________

Von: rt-devel-bounces at lists.bestpractical.com [mailto:rt-devel-bounces at lists.bestpractical.com] Im Auftrag von Brumm,Torsten / Kuehne + Nagel / Ham MI-ID
Gesendet: Donnerstag, 12. November 2009 12:06
An: rt-devel at lists.bestpractical.com
Betreff: [Rt-devel] Question for Ticket Actions (in Ticket/Elements/Tabs)


HI,
i'm searching for a simple way for our Operating to simply move tickets from Operating Queue to several 2nd level queues. The way via basics->Change queue is not loved from the guys. On idea was to handle this from inside a tickets->tabs->Action menu, something like this:
 
 $actions->{'FF'} = {
                                path => "Ticket/Display.html?Action=Take&Queue = XYZ &id=" . $id,
                                title => loc(' Move To Queue xyz ') }; 
 
Is this possible from this menu or a bad idea to do this?!?
 
Thanks
 
Torsten 


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