[Rt-devel] LDAP Authentication module does not place users under "Everyone"

Kevin Falcone falcone at bestpractical.com
Tue Nov 24 11:23:41 EST 2009

On Tue, Nov 24, 2009 at 08:48:08AM +0000, n.chrysandreas at albourne.com wrote:
> >That is called the SelfService interface, which is where Unprivileged
> >users are directed when logging in to RT.  You may want to read in the
> >wiki about the types of users
> >http://wiki.bestpractical.com/view/SelfService
> Thanks! Didn't know about the SelfService interface. 

> But this means that we are not able to grant unprivileged users any
> other rights that we would like (example : CreateOwnDashboard,
> CreateSavedSearch,CreateTicket,EditSavedSearches,ReplyToTicket,SeeOwnDashboard,ShowSavedSearches
> etc)

Dashboards are not available in the SelfService interface.

> So if I got this right privileged users have the normal interface
> and the unprivileged users get the SelfService interface. However,
> whatever right I give to 'Unprivileged' group the SelfService
> interface will not change. 

There are definitely rights that affect the SelfService UI, such as
CreateTicket and ReplyToTicket, but the SelfService UI also limits
what searches are done for you

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