[Rt-devel] RT 4.0.0rc1 available
odhiambo at gmail.com
Wed Dec 29 19:06:12 EST 2010
On Thu, Dec 30, 2010 at 3:02 AM, Jesse Vincent <jesse at bestpractical.com>wrote:
> > PS: Is there a reason why
> > CannedReplies<http://requesttracker.wikia.com/wiki/CannedReplies>feature
> > is not yet integral part of RT? I'd have thought it better to have,
> > even if not used. I request that it goes into 4.0.0:)
> RT 4.0 includes RTFM, which provides stock answers functionality.
Sorry, but I think CannedReplies looked easier to handle out-of-the-box than
RTFM. Perhaps this is because I've not quite used RTFM.
Is there a nice howto somewhere which can make a newbie understand how to
use RTFM, now that it's paart of the core RT?
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