[Rt-devel] RT 4.0.0rc1 available
falcone at bestpractical.com
Wed Dec 29 19:31:33 EST 2010
On Thu, Dec 30, 2010 at 03:06:12AM +0300, Odhiambo Washington wrote:
> On Thu, Dec 30, 2010 at 3:02 AM, Jesse Vincent <jesse at bestpractical.com> wrote:
> > PS: Is there a reason why
> > CannedReplies<http://requesttracker.wikia.com/wiki/CannedReplies>feature
> > is not yet integral part of RT? I'd have thought it better to have,
> > even if not used. I request that it goes into 4.0.0:)
> RT 4.0 includes RTFM, which provides stock answers functionality.
> Sorry, but I think CannedReplies looked easier to handle out-of-the-box than RTFM. Perhaps
> this is because I've not quite used RTFM.
> Is there a nice howto somewhere which can make a newbie understand how to use RTFM, now that
> it's paart of the core RT?
Please have a read through docs/articles_introduction.pod
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