[rt-users] Another feature idea

Elaine -HFB- Ashton elaine at chaos.wustl.edu
Thu Mar 30 10:35:11 EST 2000


Statistics would be great if tickets could be 'weighted' so as to reflect
that adding a user account is not the same as rebuilding DNS or somesuch.
Unless you weight them someone who does a lot of easy tasks looks great
while someone who is wrestling with the ugly chore that noone else wants
to deal with looks like a slacker. I suppose this could be done with a
'complexity' field in the database.

A managers report could be done with a Perl script...even graphed. That
would be useful. Graphs always go over well with management :) 

e.





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