[rt-users] Questions on RT

Kazu Kimura kimura at ctc.ad.jp
Wed Nov 15 03:49:12 EST 2000


Hello,

Just a few questions concerning RT.

(1)As for the transaction display on Web interface, transactions are
displayed from up to down.  Is it possible to change the order?  In
other words, Can we observe the latest transaction on the top?

(2)Is it possible to calculate the MTTR of the tickets of the month?

(3)Does anybody have ISO 9000 certification with RT?

Regards,
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Kazu Kimura <kimura at ctc.ad.jp>
IP Network Engineering, CTC
Phone +81-52-740-8101
Fax   +81-52-740-8935
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