[rt-users] turnaround times

Andrew Wettstein awettste at bent.cait.org
Fri Nov 17 09:13:09 EST 2000


hi,
we're testing out RT, and we would like to know if there is any way
to generate a report the tells the turnaround time of a request.

the db only stores the create date and the date the request was last
touched.  so if the request is ever reopened the time would be skewed.

thanks

andy






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