[rt-users] web interface kicks me out repeatedly
Michael A Vezza
mav at techsquare.com
Fri Oct 13 07:12:45 EDT 2000
hmmm. we have the same problem. happened a few months ago, but
everyone just uses the command line interface. password length
doesn't seem to be the problem.
the first time you log in, you get a cookie set:
www.mydomain.org FALSE /rt/webrt.cgi FALSE 986986817 RT_USERNAME user
any action after that sets a cookie with null USERNAME and PASSWORD
fields (deleting the cookie) and WebRT bounces you out and says you
are not logged in.
anyway, i havn't bothered to take it any farther because, as i said,
everyone uses the command line interface.
Date: Fri, 13 Oct 2000 11:30:51 +0100
From: Feargal Reilly <feargal at thecia.ie>
X-BeenThere: rt-users at lists.fsck.com
List-Id: For users of RT: Request Tracker <rt-users.lists.fsck.com>
And your password should be 10 characters min.
Don't know if this will affect it.
Are you running a 'nix version of Netscape? One or two people in my office had
that problem too, but it cleared up again... could be what Jesse mentioned.
> There are a couple of things that can cause that:
> 1. Having your web traffic originate from multiple IPs.
> Fix: take out a line of code in auth.pm. Ping me if you want it
> 2. Having a browser that swallows cookies.
> Fix: Turn on "notify me of all cookies" and make sure things look ok
> or make sure that RT is set to "send cookies to all scripts" aka the IE bug.
> If neither of those are it, we should do some off-list debugging.
> On Thu, Oct 12, 2000 at 08:00:39PM -0600, Jill Lundquist wrote:
> > I've got a problem I've seen mentioned in the FAQ and in the rt-users
> > archive, but I'm having trouble. I can log in via the web interface,
> > but when I try to do anything (namely create a request in the queue),
> > I'm kicked back out to the login screen with 'You are not logged in'
> > at the top.
> > I've done these things:
> > Gone into the database and confirmed that I'm using the correct
> > username and password. My only concern from doing this is that
> > the database shows root's password as the default, when I distinctly
> > remember setting it to the same thing as my password. But I was tired.
> > Confirmed that cookies are on in my browser (Netscape Communicator 4.75)
> > Confirmed that I'm not using MSIE, so it can't be that bug. :-)
> > The password is 8 characters -- is that too short? How can I change my
> > password if I can't get into the web interface?
> > We are using nonroutable addresses behind a NAT server/firewall, but there
> > should be no proxies between the machine I'm running the browser on
> > and the machine I'm running RT on.
> > Any ideas for how to debug this would be much appreciated.
> > Jill Lundquist jill at chezns.org
> > O, wonder! How many goodly creatures are there here!
> > How beauteous mankind is! O brave new world, that has such people in't!
> > _______________________________________________
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> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com
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