[rt-users] newbie questions...

[Jesse]

On Mon, Aug 06, 2001 at 04:51:44PM +1000, Stuart Campbell wrote:
> Howdy,
> 
> 1 :	The manuals etc at  http://www.helgrim.com/rtdocs/  are a little bit
> 'lean'. I dont mean to critisize but I didnt find them of much use for
> explaining both installation, administration and general use of RT. Are
> these documents a work in progress? Are any other documents available?

They're very much a work in progress. If you have additions, we'd greatly 
appreciate them.

> 2 :	I would like to use the RT system soley via the web interface. I'm
> anticipating approx. 10 staff to use the system at varying levels. Is it
> possible to create a user account for web access but restrict the ability to
> set the configuration? When I logged on to the  'bug system' available at :
> http://fsck.com/rt2/NoAuth/Buglist.html   I was surprised that I could
> actually access the configuration screens? 

This got answered before, but any "administrative user" (As opposed to "end user") can see the configuration screens but not actually see or manipulate
data he doesn't have rights to.

> 3 : 	I am not sure I understand the intended use of keywords. My best
> guess is that the keyword structure is used to further refine problem
> classification, beyond creating a ticket in a specific queue. Since the
> process of specifying keywords for a ticket does not appear in the process
> of creating a ticket, I am not sure my understanding is correct?

The first screen you see when creating a ticket is the absolute basics for 
"quick" creation of tickets.  It then drops you into the ticket display and
update screens, where you can do things like add keywords to your heart's content.

> Many thanks,
> Stuart Campbell
> 
> Cable & Wireless Global Card Services
> Australia
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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