[rt-users] Create ticket slow

[Jesse Vincent]

Next question. what MTA are you using? What are your MTA options
set in the RT config file?


On Fri, Dec 14, 2001 at 09:38:04AM -0500, David Fletcher wrote:
> 
> ----- Original Message -----
> From: "Jesse Vincent" <jesse at bestpractical.com>
> 
> > How much ram do you have?
> 384 MB
> (Just upgraded from 128MB with no appreciable difference.  Currently free
> ram is running at about 250MB.)
> 
> 
> > Which database is RT talking to?
> MySQL
> 
> > Are you using mod_perl or fastcgi?
> mod_perl
> 
> > What OS are you running on?
> Debian Linux
> 
> > CPU seems to sit there high or low?
> CPU bumps up to about 20-30% usage (mostly Apache) for one or two seconds,
> then settles back down to almost nothing for 25-30 seconds (97-99% idle)
> then apache bumps it back up to about 20% as it feeds the results to the
> browser.
> 
> 
> More info:  This seems to be queue specific.  The queue we're talking about
> currently has about 225 tickets.  A new queue with only 3 or 4 tickets
> allows ticket creation in 3 seconds. (Our highest ticket # is 433)
> 
> 
> 
> >
> >
> > -j
> > On Thu, Dec 13, 2001 at 03:35:21PM -0500, David Fletcher wrote:
> > > We're running RT2 very hapilly on a dual PPro 200.  Everything performs
> well
> > > except creating tickets from the WebUI.  That takes 30-45 seconds.  I've
> > > watched the cpu load on the server during the ticket creation process,
> and
> > > it just seems to sit there.  Is there anything in particular that I
> should
> > > look at to see what's going on?  We seem to have plenty of free ram and
> > > we're not even touching the swap partition.
> > >
> > > Any suggestions welcome.
> > >
> > > Thanks,
> > > David
> > > __________________________________________
> > >
> > > David Fletcher
> > > Micro-Prince Computers
> > > (904)721-0867
> > > (904)721-1253 fax
> > > http://www.micro-prince.com (business)
> > > http://www.mahonri.org (personal)
> > > __________________________________________
> > >
> >
> 
> 

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