[rt-users] Multiple e-mails

[Damian Gerow]

>> The messages seem to be carbon copies.  The only thing that I can
>> think  of is that they guy wound up responding from a different e-mail
>> address  the second time, and the two tickets were merged -- though
>> the copies  both go to the same address.
>
> Take a look at the ticket. it should tell you these things ;)

I'm stuck looking at it through lynx right now, so it's a bit funky.  I 
can look into it in more detail.

>> Jul 18 14:44:30 obsidian postfix/cleanup[25997]: 3898528D:
>> message-id=<rt-3-142.9.99553314021135 at Ticket>
>>
>> and
>>
>> Jul 18 15:05:28 obsidian postfix/cleanup[27381]: 16C93291:
>> message-id=<rt-22-152.6.93878544475368 at Ticket>
>>
>> as the closest matching entries that correspond with the times of the
>> entries in RT.
>
> That _sounds_ like someone hit reload on their browser and resubmitted
> the ticket update.

:)  Works for me.  I'm working on an end-user FAQ -- I can throw this in 
there.