[rt-users] problem w/ mailgate in rt2

Feargal Reilly feargal at thecia.ie
Fri Jul 27 15:35:40 EDT 2001

I think you may kick yourself with this one...
try running 'newaliases' - it looks like it's still running the old rt mailgate.


On Fri, 27 Jul 2001 13:54:47 -0400 (EDT)
Darrell Hyde <darrell at magpage.com> wrote:

> I've been using  rt1 for quite a while now with no problem, but I'm a
> little confused by the way that I set up aliases to port to mailgate in
> rt2. I have rt2 running on a different machine than my mailserver and I'm
> just aliasing each of my rt1 queues to queue_name at rt.domain.com and it
> works great, but rt2 doesn't seem to work the same in that regard. From
> the looks of the read me, it sounds like all of aliases on my mailserver
> should point to rt at rt.domain.com with these lines in /etc/aliases:
> rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action comment"
> rt:         "|/path/to/rt2/bin/rt-mailgate --queue general --action correspond"
> Assuming I'm right up to that point, what seems to lose me the concept of
> my "inital queue" which should be there in place of general.
> Right now I have newqueue at domain.com aliased to newqueue at rt.domain.com in
> /etc/aliases on my rt machine I have:
> rt:	"|/usr/local/rt2/bin/rt-mailgate --queue newqueue --action correspond"
> I've also created a queue called newqueue, and uner global group rights,
> given Everyone the right to create tickets. When I send an email to
> newqueue at domain.com, I get this returned to me:
> Date: Fri, 27 Jul 2001 13:39:24 -0400
> From: darrell hyde <rt at rt.domain.com>
> To: darrell at domain.com
> Subject: [xxx-Support #] (_rt_system) RT Error: this is a test
> There has been an error:
> There has been an error with your request:
> Your message is reproduced below:
> I'm sure its something stupid, but I've read through the FAQs and docs
> numerous times and I just can't seem to find what I'm doing wrong. Any
> input would be greatly appreciated.
> Thanks!
> - Darrell
> _______________________________________________
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> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

Feargal Reilly,
Systems Administrator,
The CIA.

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