[rt-users] WAS Questions about the "Take" link - Now Due Prob lems

[Derek Fage]

Cool - Exactly what I wanted.

This did exactly what I wanted!

Having done this I thought I'd add the Due field after the status, but that
generates a problem.

When I add the Due field as follows:
       { Header => 'Due',
         TicketAttribute => 'Due'
         },

Any Due dates not set appear with a date in 1970 as opposed to "-" (this is
probably something to do with the Unix date function working on the number
of days since a date in 1970).

Does anybody know how I can get it not to display anything if it is not set
rather than make it look as if my RT system is run by a bunch of guys who
have not yet managed to get out of the sixties <grin>.

Ideally, I'd also love to have the line show in red if the due date has
passed - is this possible?

Regards,

Derek...

-----Original Message-----
From: Matt Disney [mailto:mdisney at ecdev.fedex.com]
Sent: 18 September 2001 17:54
To: Martin Schapendonk
Cc: Derek Fage; rt-users at lists.fsck.com
Subject: Re: [rt-users] Questions about the "Take" link 


Martin,

In your config.pm you could change this:
       { Header     => 'Take',
         TicketLink => 1,
         Constant   => 'Take',
         ExtraLinks => '&Action=Take'
         },

To this:
       { Header     => 'Take',
         TicketLink => 1,
         Constant   => 'Take',
         ExtraLinks => '&Action=Take&Status=open'
         },

Note the difference in the "ExtraLinks" parameter.

That would change the "Take" link to perform both a Take action and change
the 
status to open.

And if/when you do this, don't forget to restart httpd so mod_perl picks up 
the module modifications.

Matt Disney

Martin Schapendonk writes:
>On Mon, 17 Sep 2001, Jesse Vincent wrote:
># Take a look in config.pm
>
>Sorry, can't find anything that looks like a "Take and Open" option. I
>would like this option too.
>
>Martin
>
>-- 
>  Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237
>  Student Information Systems and Management at Tilburg University
>
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users
>



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