[rt-users] Creating a ticket on behalf of a requestor?

Josh Richards jrichard at digitalwest.net
Fri Aug 9 13:18:45 EDT 2002


Is there anyway to determine whether a ticket was opened by a logged in
user on behalf of someone else and have that notated in the template
output?

For example, I login and select "New ticket in.. support".  In the
"Create a new ticket" screen that comes up I modify the requestor to be
the username assigned to a customer.  I'd like the top of the 
Correspondence output to say something to the effect of:

  (Ticket created by jrichard on behalf of <username>)

-jr

-- 
Josh Richards <jrichard@{ digitalwest.net, geekresearch.com, cubicle.net }>
Digital West Networks, Inc. - "Making Internet Business Better"
San Luis Obispo, CA - <URL:http://www.digitalwest.net/> - ASN 14589




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