[rt-users] Totaly at a loss!
Christopher
chris at slt.sel.sony.com
Tue Jun 4 12:40:08 EDT 2002
I finally figured it out. Just for kicks, I read through the instructions line
by line, for the millionth time, and found something I did not see before:
Mod_Perl, needs to be installed with the EVERYTHING=1 switch. Once I did this,
it all ran fine.
Thanks for the feedback guys.
-Chris
>X-Authentication-Warning: fs.auctionflow.com: Host seph.auctionflow.com
[10.0.0.21] claimed to be seph.commerceflow.com
>To: Christopher <chris at slt.sel.sony.com>
>Cc: rt-users at lists.fsck.com
>Subject: Re: [rt-users] Totaly at a loss!
>From: seph <seph at commerceflow.com>
>Date: 03 Jun 2002 16:13:37 -0700
>User-Agent: Gnus/5.0803 (Gnus v5.8.3) Emacs/20.7
>MIME-Version: 1.0
>
>it sounds like you missed the critical step of changing the RT root
>user's password from the install default to whatever you like. RT's
>concept of users is very different that mysql's.
>
>This has certainly been discussed on the mailing list several times,
>and can be found in the Install guide at:
>http://www.fsck.com/rtfm/article.html?id=2#9
>
>seph
>
>Christopher <chris at slt.sel.sony.com> writes:
>
>> Hi Everybody, I am trying to get running RT 2.0.13, on Solaris 8 Sparc, perl
>> 5.60, and mysqladmin Ver 8.23 Distrib 3.23.45, for sun-solaris2.8.
>>
>> I seem to be having a problem I just can't seem to nail down (during initial
>> install)
>>
>>
>> I managed to install Mysql, build the initial databases, and change the
>> passwords for root at localhost, root at kiku (my server name) with no problem.
>>
>> Next I configured my apachie server to recognise the /rt alias:
>>
>> Alias /rt "/usr/local/rt2/WebRT/html"
>> PerlRequire /usr/local/rt2/bin/webmux.pl
>> <Location /rt>
>> SetHandler perl-script
>> PerlHandler RT::Mason
>> </Location>
>>
>> Next I installed all of the dependencies for the RT system.
>>
>> Last of all I modified the Makefile, and did the "make install" on the rt
>> software. All went well, with no errors or problems. I shutdown my apache
>> server and restarted it to pull in the new Alias.
>>
>> Now when I go to the /rt alias the login screen comes up. I try logging into
>> the web interface, with root, and the root password that I put in the
config.pm,
>> and Makefile when I built RT, well it doesn't accept it. I gives no errors
>> (either on the screen, in the apache error log), it just pops you right back
to
>> the login screen again. I have spend the last 2 weeks, reinstalling
everything
>> several times, fudging around with the config.pm, dumping the databases, and
>> recreating them, playing with the authentication, reinstalling mysql, rt, as
>> well as ALL of perl, and the perl modules. I still am getting the same
thing.
>> If someone could look at my config.pm, and above information and let me know
if
>> I am doing something really stupid, I would greatly Appreciate it!
>>
>>
>> config.pm (user configuration area, I have cut off the rest of it For this
>> email). Please also note, I have changed the password fields. . .
>>
>> ####################################
>> $rtname="slt.sel.sony.com";
>>
>> # You should set this to your organization's DNS domain. For example,
>> # fsck.com or asylum.arkham.ma.us. It's used by the linking interface to
>> # guarantee that ticket URIs are unique and easy to construct.
>>
>> $Organization = "slt.sel.sony.com.com";
>>
>> # $user_passwd_min defines the minimum length for user passwords. Setting
>> # it to 0 disables this check
>> $MinimumPasswordLength = "5";
>>
>> # $Timezone is used to convert times entered by users into GMT and back again
>> # It should be set to a timezone recognized by your local unix box.
>> $Timezone = 'US/Pacific';
>>
>> # LogDir is where RT writes its logfiles.
>> # This directory should be writable by your rt group
>> $LogDir = "/tmp";
>>
>> # }}}
>>
>> # {{{ Database Configuration
>>
>> # Database driver beeing used - i.e. MySQL.
>> $DatabaseType="mysql";
>>
>> # The domain name of your database server
>> # If you're running mysql and it's on localhost,
>> # leave it blank for enhanced performance
>> $DatabaseHost="";
>>
>> # The port that your database server is running on. Ignored unless it's
>> # a positive integer. It's usually safe to leave this blank
>> $DatabasePort="";
>>
>>
>> #The name of the database user (inside the database)
>> $DatabaseUser='rt_user';
>>
>> # Password the DatabaseUser should use to access the database
>> $DatabasePassword ='RT_USER_PASS';
>>
>>
>> # The name of the RT's database on your database server
>> $DatabaseName='rt2';
>>
>> # If you're using Postgres and have compiled in SSL support,
>> # set DatabaseRequireSSL to 1 to turn on SSL communication
>> # $DatabaseRequireSSL=undef;
>>
>> # }}}
>>
>> # {{{ Incoming mail gateway configuration
>>
>>
>> # OwnerEmail is the address of a human who manages RT. RT will send
>> # errors generated by the mail gateway to this address. This address
>> # should _not_ be an address that's managed by your RT instance.
>>
>> $OwnerEmail = 'sysadmin at slt.sel.sony.com';
>>
>> # If $LoopsToRTOwner is defined, RT will send mail that it believes
>> # might be a loop to $RT::OwnerEmail
>>
>> $LoopsToRTOwner = 1;
>>
>> # If $StoreLoopss is defined, RT will record messages that it believes
>> # to be part of mail loops.
>> # As it does this, it will try to be careful not to send mail to the
>> # sender of these messages
>>
>> $StoreLoops = 0;
>>
>>
>> # $MaxAttachmentSize sets the maximum size (in bytes) of attachments stored
>> # in the database.
>>
>> # For mysql and oracle, we set this size at 10 megabytes.
>> # If you're running a postgres version earlier than 7.1, you will need
>> # to drop this to 8192. (8k)
>>
>> $MaxAttachmentSize = 10000000;
>>
>> # $TruncateLongAttachments: if this is set to a non-undef value,
>> # RT will truncate attachments longer than MaxAttachmentLength.
>>
>> $TruncateLongAttachments = 0;
>>
>>
>> # $DropLongAttachments: if this is set to a non-undef value,
>> # RT will silently drop attachments longer than MaxAttachmentLength.
>>
>> $DropLongAttachments = 0;
>>
>> # If $ParseNewMessageForTicketCcs is true, RT will attempt to divine
>> # Ticket 'Cc' watchers from the To and Cc lines of incoming messages
>> # Be forewarned that if you have _any_ addresses which forward mail to
>> # RT automatically and you enable this option without modifying
>> # "IsRTAddress" below, you will get yourself into a heap of trouble.
>> # And well, this is free software, so there isn't a warrantee, but
>> # I disclaim all ability to help you if you do enable this without
>> # modifying IsRTAddress below.
>>
>> $ParseNewMessageForTicketCcs = 0;
>>
>> # IsRTAddress is used to make sure RT doesn't add itself as a ticket CC if
>> # the setting above is enabled.
>>
>> sub IsRTAddress {
>> my $address = shift;
>>
>> # Example: the following rule would tell RT not to Cc
>> # "tickets at noc.example.com"
>> # return(1) if ($address =~ /^tickets\@noc.example.com$/i);
>>
>> return(undef)
>> }
>>
>> # CanonicalizeAddress converts email addresses into canonical form.
>> # it takes one email address in and returns the proper canonical
>> # form. You can dump whatever your proper local config is in here
>>
>> sub CanonicalizeAddress {
>> my $email = shift;
>> # Example: the following rule would treat all email
>> # coming from a subdomain as coming from second level domain
>> # foo.com
>> #$email =~ s/\@(.*).foo.com/\@foo.com/;
>> return ($email)
>> }
>>
>> # If $LookupSenderInExternalDatabase is defined, RT will attempt to
>> # verify the incoming message sender with a known source, using the
>> # LookupExternalUserInfo routine below
>>
>> $LookupSenderInExternalDatabase = 0;
>>
>> # If $SenderMustExistInExternalDatabase is true, RT will refuse to
>> # create non-privileged accounts for unknown users if you are using
>> # the "LookupSenderInExternalDatabase" option.
>> # Instead, an error message will be mailed and RT will forward the
>> # message to $RTOwner.
>> #
>> # If you are not using $LookupSenderInExternalDatabase, this option
>> # has no effect.
>> #
>> # If you define an AutoRejectRequest template, RT will use this
>> # template for the rejection message.
>>
>> $SenderMustExistInExternalDatabase = 0;
>>
>> # LookupExternalUserInfo is a site-definable method for synchronizing
>> # incoming users with an external data source.
>> #
>> # This routine takes a tuple of EmailAddress and FriendlyName
>> # EmailAddress is the user's email address, ususally taken from
>> # an email message's From: header.
>> # FriendlyName is a freeform string, ususally taken from the "comment"
>> # portion of an email message's From: header.
>> #
>> # It returns (FoundInExternalDatabase, ParamHash);
>> #
>> # FoundInExternalDatabase must be set to 1 before return if the user was
>> # found in the external database.
>> #
>> # ParamHash is a Perl parameter hash which can contain at least the
following
>> # fields. These fields are used to populate RT's users database when the
user
>> # is created
>> #
>> # EmailAddress is the email address that RT should use for this user.
>> # Name is the 'Name' attribute RT should use for this user.
>> # 'Name' is used for things like access control and user lookups.
>> # RealName is what RT should display as the user's name when displaying
>> # 'friendly' names
>>
>> sub LookupExternalUserInfo {
>> my ($EmailAddress, $RealName) = @_;
>>
>> my $FoundInExternalDatabase = 1;
>> my %params = {};
>>
>> #Name is the RT username you want to use for this user.
>> $params{'sysadmin'} = $EmailAddress;
>> $params{'sysadmin at slt.sel.sony.com'} = $EmailAddress;
>> $params{'Systems Administrator'} = $RealName;
>>
>> # See RT's contributed code for examples.
>> # http://www.fsck.com/pub/rt/contrib/
>> return ($FoundInExternalDatabase, %params);
>> }
>>
>> # }}}
>>
>> # {{{ Outgoing mail configuration
>>
>> # RT is designed such that any mail which already has a ticket-id associated
>> # with it will get to the right place automatically.
>>
>> # $CorrespondAddress and $CommentAddress are the default addresses
>> # that will be listed in From: and Reply-To: headers of correspondence
>> # and comment mail tracked by RT, unless overridden by a queue-specific
>> # address.
>>
>> $CorrespondAddress='sysadmin at slt.sel.sony.com';
>>
>> $CommentAddress='sysadmin at slt.sel.sony.com';
>>
>>
>> #Sendmail Configuration
>>
>> # $MailCommand defines which method RT will use to try to send mail
>> # We know that 'sendmail' works fairly well.
>> # If 'sendmail' doesn't work well for you, try 'sendmailpipe'
>> # But note that you have to configure $SendmailPath and add a -t
>> # to $SendmailArguments
>>
>> $MailCommand = 'sendmail';
>>
>> # $SendmailArguments defines what flags to pass to $Sendmail
>> # assuming you picked 'sendmail' or 'sendmailpipe' as the $MailCommand above.
>> # If you picked 'sendmailpipe', you MUST add a -t flag to $SendmailArguments
>>
>> # These options are good for most sendmail wrappers and workalikes
>> $SendmailArguments="-oi";
>>
>> # These arguments are good for sendmail brand sendmail 8 and newer
>> #$SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m";
>>
>> # If you selected 'sendmailpipe' above, you MUST specify the path
>> # to your sendmail binary in $SendmailPath.
>> # !! If you did not # select 'sendmailpipe' above, this has no effect!!
>> $SendmailPath = "/usr/sbin/sendmail";
>>
>> # RT can optionally set a "Friendly" 'To:' header when sending messages to
>> # Ccs or AdminCcs (rather than having a blank 'To:' header.
>>
>> # This feature DOES NOT WORK WITH SENDMAIL[tm] BRAND SENDMAIL
>> # If you are using sendmail, rather than postfix, qmail, exim or some other
MTA,
>> # you _must_ disable this option.
>>
>> $UseFriendlyToLine = 0;
>>
>>
>> # }}}
>>
>> # {{{ Logging
>>
>> # Logging. The default is to log anything except debugging
>> # information to a logfile. Check the Log::Dispatch POD for
>> # information about how to get things by syslog, mail or anything
>> # else, get debugging info in the log, etc.
>>
>> # It might generally make
>> # sense to send error and higher by email to some administrator.
>> # If you do this, be careful that this email isn't sent to this RT instance.
>>
>>
>> # the minimum level error that will be logged to the specific device.
>> # levels from lowest to highest:
>> # debug info notice warning error critical alert emergency
>>
>>
>> # Mail loops will generate a critical log message.
>>
>> $LogToScreen = 'debug';
>> $LogToFile = 'debug';
>> $LogToFileNamed = "$LogDir/rt.log.".$$.".".$<; #log to rt.log.<pid>.<user>
>>
>> # }}}
>>
>> # {{{ Web interface configuration
>>
>>
>>
>> # Define the directory name to be used for images in rt web
>> # documents.
>>
>> # If you're putting the web ui somewhere other than at the root of
>> # your server
>> # $WebPath requires a leading / but no trailing /
>>
>> $WebPath = "/rt";
>>
>> # This is the Scheme, server and port for constructing urls to webrt
>> # $WebBaseURL doesn't need a trailing /
>>
>> $WebBaseURL = "http://kiku.slt.sel.sony.com:80";
>>
>> $WebURL = $WebBaseURL . $WebPath . "/";
>>
>>
>>
>> # $WebImagesURL points to the base URL where RT can find its images.
>> # If you're running the FastCGI version of the RT web interface,
>> # you should make RT's WebRT/html/NoAuth/images directory available on
>> # a static web server and supply that URL as $WebImagesURL.
>>
>> $WebImagesURL = $WebURL."/NoAuth/images/";
>>
>> # $RTLogoURL points to the URL of the RT logo displayed in the web UI
>>
>> $LogoURL = $WebImagesURL."rt.jpg";
>>
>> # If $WebExternalAuth is defined, RT will defer to the environment's
>> # REMOTE_USER variable.
>>
>> #$WebExternalAuth = undef;
>>
>> # $MasonComponentRoot is where your rt instance keeps its mason html files
>> # (this should be autoconfigured during 'make install' or 'make upgrade')
>>
>> $MasonComponentRoot = "/usr/local/rt2/WebRT/html";
>>
>> # $MasonLocalComponentRoot is where your rt instance keeps its site-local
>> # mason html files.
>> # (this should be autoconfigured during 'make install' or 'make upgrade')
>>
>> $MasonLocalComponentRoot = "/usr/local/rt2/local/WebRT/html";
>>
>> # $MasonDataDir Where mason keeps its datafiles
>> # (this should be autoconfigured during 'make install' or 'make upgrade')
>>
>> $MasonDataDir = "/usr/local/rt2/WebRT/data";
>>
>> # RT needs to put session data (for preserving state between connections
>> # via the web interface)
>> $MasonSessionDir = "/usr/local/rt2/WebRT/sessiondata";
>>
>>
>>
>> #This is from tobias' prototype web search UI. it may stay and it may go.
>> %WebOptions=
>> (
>> # This is for putting in more user-actions at the Transaction
>> # bar. I will typically add "Enter bug in Bugzilla" here.:
>> ExtraTransactionActions => sub { return ""; },
>>
>> # Here you can modify the list view. Be aware that the web
>> # interface might crash if TicketAttribute is wrongly set.
>>
>> QueueListingCols =>
>> [
>> { Header => 'Id',
>> TicketLink => 1,
>> TicketAttribute => 'Id'
>> },
>>
>> { Header => 'Subject',
>> TicketAttribute => 'Subject'
>> },
>> { Header => 'Requestor(s)',
>> TicketAttribute => 'RequestorsAsString'
>> },
>> { Header => 'Status',
>> TicketAttribute => 'Status'
>> },
>>
>>
>> { Header => 'Queue',
>> TicketAttribute => 'QueueObj->Name'
>> },
>>
>>
>>
>> { Header => 'Told',
>> TicketAttribute => 'ToldObj->AgeAsString'
>> },
>>
>> { Header => 'Age',
>> TicketAttribute => 'CreatedObj->AgeAsString'
>> },
>>
>> { Header => 'Last',
>> TicketAttribute => 'LastUpdatedObj->AgeAsString'
>> },
>>
>> # TODO: It would be nice with a link here to the Owner and all
>> # other request owned by this Owner.
>> { Header => 'Owner',
>> TicketAttribute => 'OwnerObj->Name'
>> },
>>
>>
>> { Header => 'Take',
>> TicketLink => 1,
>> Constant => 'Take',
>> ExtraLinks => '&Action=Take'
>> },
>>
>> ]
>> );
>>
>> # }}}
>>
>> # {{{ RT Linking Interface
>>
>> # $TicketBaseURI is the Base path of the URI for local tickets
>>
>> # You shouldn't need to touch this. it's used to link tickets both locally
>> # and remotely
>>
>> $TicketBaseURI = "fsck.com-rt://$Organization/$rtname/ticket/";
>>
>> # A hash table of conversion subs to be used for transforming RT Link
>> # URIs to URLs in the web interface. If you want to use RT towards
>> # locally installed databases, this is the right place to configure it.
>>
>> %URI2HTTP=
>> (
>> 'http' => sub {return @_;},
>> 'https' => sub {return @_;},
>> 'ftp' => sub {return @_;},
>> 'fsck.com-rt' => sub {warn "stub!";},
>> 'mozilla.org-bugzilla' => sub {warn "stub!"},
>> 'fsck.com-kb' => sub {warn "stub!"}
>> );
>>
>>
>> # A hash table of subs for fetching content from an URI
>> %ContentFromURI=
>> (
>> 'fsck.com-rt' => sub {warn "stub!";},
>> 'mozilla.org-bugzilla' => sub {warn "stub!"},
>> 'fsck.com-kb' => sub {warn "stub!"}
>> );
>>
>> # }}}
>>
>> # {{{ No User servicable parts inside
>>
>> ##############################
>>
>>
>> Regards,
>>
>> Christopher D. Frazee
>> Systems Administrator
>> Sony Electronics
>> (408) 955-4696
>>
>>
>>
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>>
>> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
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