[rt-users] RE: Fatal Error on RT2 installation
Gororo, Hillary
HGororo at chartercom.com
Tue Nov 5 11:26:30 EST 2002
Hi Guys,
I am a perl beginner and have been trying to get RT2 installed on a Solaris
8 machine, running Apache 1.3.27, mod_ssl and mod_perl. My make testdeps
reports no errors. When I run make install I get the following error:
>Can't write to '/usr/local/rt2/tmp/rt.log0': No such file or directory at
/usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/File.pm line 72.
>*** Error code 2
>make: Fatal error: Command failed for target `insert'
On my machine,perl5 is located in /usr/local/lib/. I notice that I do not
have Dispatch.pm (File.pm). What do I need to reinstall and where?
Any help will be greatly appreciated!!
Here is my "make install"
mkdir -p //usr/local/rt2/bin
mkdir -p //usr/local/rt2/WebRT/data
mkdir -p //usr/local/rt2/WebRT/sessiondata
mkdir -p //usr/local/rt2/etc
mkdir -p //usr/local/rt2/lib
mkdir -p //usr/local/rt2/WebRT/html
mkdir -p //usr/local/rt2/local/WebRT/html
/usr/local/bin/perl tools/initdb 'mysql' '/usr/local/mysql' 'localhost'
'' 'root' 'rt2' create
Now creating a database for RT.
Enter the mysql password for root:
Creating mysql database rt2.
cp etc/acl.mysql '//usr/local/rt2/etc/acl.mysql'
/usr/local/bin/perl -p -i -e " s'!!DB_TYPE!!'"mysql"'g;\
s'!!DB_HOST!!'"localhost"'g;\
s'!!DB_RT_PASS!!'"rt_pass"'g;\
s'!!DB_RT_HOST!!'"localhost"'g;\
s'!!DB_RT_USER!!'"rt_user"'g;\
s'!!DB_DATABASE!!'"rt2"'g;"
//usr/local/rt2/etc/acl.mysql
bin/initacls.mysql '/usr/local/mysql' 'localhost' '' 'root' '' 'rt2'
'//usr/local/rt2/etc/acl.mysql'
Enter the mysql administrator's database password to create a new user for
RT
Enter password:
Enter the mysql administrator's database password to nondestructively reload
the database
Enter password:
/usr/local/bin/perl tools/initdb 'mysql' '/usr/local/mysql' 'localhost'
'' 'rt_user' 'rt2' insert
Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
schema sucessfully inserted
[ -f //usr/local/rt2/etc/config.pm ] && \
mv //usr/local/rt2/etc/config.pm //usr/local/rt2/etc/config.pm.old
&& \
chmod 000 //usr/local/rt2/etc/config.pm.old
cp -rp ./etc/config.pm //usr/local/rt2/etc/config.pm
/usr/local/bin/perl -p -i -e "\
s'!!DB_TYPE!!'"mysql"'g;\
s'!!DB_HOST!!'"localhost"'g;\
s'!!DB_PORT!!'""'g;\
s'!!DB_RT_PASS!!'"rt_pass"'g;\
s'!!DB_RT_USER!!'"rt_user"'g;\
s'!!DB_DATABASE!!'"rt2"'g;\
s'!!MASON_HTML_PATH!!'"/usr/local/rt2/WebRT/html"'g;\
s'!!MASON_LOCAL_HTML_PATH!!'"/usr/local/rt2/local/WebRT/html"'g;\
s'!!MASON_SESSION_PATH!!'"/usr/local/rt2/WebRT/sessiondata"'g;\
s'!!MASON_DATA_PATH!!'"/usr/local/rt2/WebRT/data"'g;\
s'!!RT_LOG_PATH!!'"/usr/local/rt2/tmp"'g;\
s'!!RT_VERSION!!'"2.0.14"'g;\
" //usr/local/rt2/etc/config.pm
cp -rp ./tools/insertdata \
//usr/local/rt2/etc
/usr/local/bin/perl -p -i -e " s'!!RT_ETC_PATH!!'/usr/local/rt2/etc'g;\
s'!!RT_LIB_PATH!!'/usr/local/rt2/lib'g;"\
//usr/local/rt2/etc/insertdata
[ -d //usr/local/rt2/lib ] || mkdir //usr/local/rt2/lib
chown -R root //usr/local/rt2/lib
chgrp -R bin //usr/local/rt2/lib
chmod -R 0755 //usr/local/rt2/lib
( cd ./lib; \
/usr/local/bin/perl Makefile.PL INSTALLSITELIB=//usr/local/rt2/lib \
INSTALLMAN1DIR=//usr/local/rt2/man/man1 \
INSTALLMAN3DIR=//usr/local/rt2/man/man3 \
&& make \
&& make test \
&& /usr/local/bin/perl -p -i -e " s'!!RT_VERSION!!'2.0.14'g;"
blib/lib/RT.pm ;\
make install \
INSTALLSITEMAN1DIR=//usr/local/rt2/man/man1 \
INSTALLSITEMAN3DIR=//usr/local/rt2/man/man3 \
)
Writing Makefile for RT
Manifying blib/man3/RT::GroupMember.3
Manifying blib/man3/RT::Attachments.3
Manifying blib/man3/RT::ScripCondition.3
Manifying blib/man3/RT::Interface::Email.3
Manifying blib/man3/RT::Action::SendEmail.3
Manifying blib/man3/RT::ScripActions.3
Manifying blib/man3/RT::ScripAction.3
Manifying blib/man3/RT::Templates.3
Manifying blib/man3/RT::ScripConditions.3
Manifying blib/man3/RT::Action::Generic.3
Manifying blib/man3/RT::Groups.3
Manifying blib/man3/RT::Handle.3
Manifying blib/man3/RT::Interface::CLI.3
Manifying blib/man3/RT::Group.3
Manifying blib/man3/RT::Users.3
Manifying blib/man3/RT::Ticket.3
Manifying blib/man3/RT::ACE.3
Manifying blib/man3/RT::CurrentUser.3
Manifying blib/man3/RT::Watchers.3
Manifying blib/man3/RT::Tickets.3
Manifying blib/man3/RT::Transaction.3
Manifying blib/man3/RT::Action::SendPasswordEmail.3
Manifying blib/man3/RT::Date.3
Manifying blib/man3/RT::Transactions.3
Manifying blib/man3/RT::Links.3
Manifying blib/man3/RT::Scrips.3
Manifying blib/man3/RT::ObjectKeyword.3
Manifying blib/man3/RT::Template.3
Manifying blib/man3/RT::User.3
Manifying blib/man3/RT::Condition::Generic.3
Manifying blib/man3/RT::KeywordSelect.3
Manifying blib/man3/RT::Queues.3
Manifying blib/man3/RT::Scrip.3
Manifying blib/man3/RT::Attachment.3
Manifying blib/man3/RT::EasySearch.3
Manifying blib/man3/RT::ObjectKeywords.3
Manifying blib/man3/RT::ACL.3
Manifying blib/man3/RT::GroupMembers.3
Manifying blib/man3/RT::Record.3
Manifying blib/man3/RT::Queue.3
Manifying blib/man3/RT::Watcher.3
Manifying blib/man3/RT::Link.3
Manifying blib/man3/RT::Keywords.3
Manifying blib/man3/RT::Keyword.3
Manifying blib/man3/RT.3
PERL_DL_NONLAZY=1 /usr/local/bin/perl "-Iblib/lib" "-Iblib/arch" test.pl
1..1
ok 1
Writing //usr/local/rt2/lib/auto/RT/.packlist
Appending installation info to
/usr/local/lib/perl5/5.8.0/sun4-solaris/perllocal.pod
cp -rp ./webrt/* //usr/local/rt2/WebRT/html
cp -p ./bin/webmux.pl //usr/local/rt2/bin/webmux.pl
cp -p ./bin/rt-mailgate //usr/local/rt2/bin/rt-mailgate
cp -p ./bin/rtadmin //usr/local/rt2/bin/rtadmin
cp -p ./bin/rt //usr/local/rt2/bin/rt
cp -p ./bin/mason_handler.fcgi //usr/local/rt2/bin/mason_handler.fcgi
cp -p ./bin/mason_handler.scgi //usr/local/rt2/bin/mason_handler.scgi
/usr/local/bin/perl -p -i -e "s'!!RT_PATH!!'"/usr/local/rt2"'g;\
s'!!PERL!!'"/usr/local/bin/perl"'g;\
s'!!RT_VERSION!!'"2.0.14"'g;\
s'!!RT_ETC_PATH!!'"/usr/local/rt2/etc"'g;\
s'!!RT_LIB_PATH!!'"/usr/local/rt2/lib"'g;"\
//usr/local/rt2/bin/webmux.pl \
//usr/local/rt2/bin/mason_handler.fcgi \
//usr/local/rt2/bin/mason_handler.scgi \
//usr/local/rt2/bin/rt \
//usr/local/rt2/bin/rtadmin \
//usr/local/rt2/bin/rt-mailgate
# Make the libraries readable
chmod -R 0755 //usr/local/rt2
chown -R root //usr/local/rt2/lib
chgrp -R bin //usr/local/rt2/lib
chown -R root //usr/local/rt2/bin
chgrp -R rt //usr/local/rt2/bin
chmod 0755 //usr/local/rt2/bin
chmod 0755 //usr/local/rt2/bin
chmod 0755 //usr/local/rt2/etc
chmod 0500 //usr/local/rt2/etc/*
#TODO: the config file should probably be able to have its
# owner set seperately from the binaries.
chown -R root //usr/local/rt2/etc
chgrp -R rt //usr/local/rt2/etc
chmod 0550 //usr/local/rt2/etc/config.pm
# Make the interfaces executable and setgid rt
chown root //usr/local/rt2/bin/rt-mailgate \
//usr/local/rt2/bin/mason_handler.fcgi \
//usr/local/rt2/bin/mason_handler.scgi \
//usr/local/rt2/bin/rt \
//usr/local/rt2/bin/rtadmin
chgrp rt //usr/local/rt2/bin/rt-mailgate \
//usr/local/rt2/bin/mason_handler.fcgi \
//usr/local/rt2/bin/mason_handler.scgi \
//usr/local/rt2/bin/rt \
//usr/local/rt2/bin/rtadmin
chmod 0755 //usr/local/rt2/bin/rt-mailgate \
//usr/local/rt2/bin/mason_handler.fcgi \
//usr/local/rt2/bin/mason_handler.scgi \
//usr/local/rt2/bin/rt \
//usr/local/rt2/bin/rtadmin
chmod g+s //usr/local/rt2/bin/rt-mailgate \
//usr/local/rt2/bin/mason_handler.fcgi \
//usr/local/rt2/bin/mason_handler.scgi \
//usr/local/rt2/bin/rt \
//usr/local/rt2/bin/rtadmin
# Make the web ui readable by all.
chmod -R u+rwX,go-w,go+rX //usr/local/rt2/WebRT/html \
//usr/local/rt2/local/WebRT/html
chown -R root //usr/local/rt2/WebRT/html \
//usr/local/rt2/local/WebRT/html
chgrp -R bin //usr/local/rt2/WebRT/html \
//usr/local/rt2/local/WebRT/html
# Make the web ui's data dir writable
chmod 0770 //usr/local/rt2/WebRT/data \
//usr/local/rt2/WebRT/sessiondata
chown -R rt //usr/local/rt2/WebRT/data \
//usr/local/rt2/WebRT/sessiondata
chgrp -R rt //usr/local/rt2/WebRT/data \
//usr/local/rt2/WebRT/sessiondata
Congratulations. RT has been upgraded. You should now check-over
/usr/local/rt2/etc/config.pm for any necessary site customization.
Additionally,
you should update RT's system database objects by running
/usr/local/rt2/etc/insertdata <version>
where <version> is the version of RT you're upgrading from.
/usr/local/bin/perl -I//usr/local/rt2/etc -I//usr/local/rt2/lib
//usr/local/rt2/etc/insertdata
Checking for existing system user...not found. This appears to be a new
installationCreating system user...done.
Can't write to '/usr/local/rt2/tmp/rt.log0': No such file or directory at
/usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/File.pm line 72.
*** Error code 2
make: Fatal error: Command failed for target `insert'
Thank you
Henry
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