[rt-users] Making RT invisible - changing subject lines

[Tony Aiuto]

>>Tony Aiuto <tony at ics.com> writes:
>> My guess is that rt-mailgate could be beefed up to look at
>> the 'In-Reply-To' (and maybe Message-ID) headers when it can't
>> parse the ticket id off the subject line.

> Weimer at CERT.Uni-Stuttgart.DE  writes
>Or use email addresses which contain the ticket number...

Interesting idea.  Is what you are proposing to
have outgoing mail from RT have a sender address of
rt-###@mysite.org?

What happens when the inevitable strikes and the user
replies to that address, but changes the subject to a
different ticket #?   I think the subject should have
precedence.

-tony