[rt-users] emailing multiple users

[Ferguson, Kevin]

It sounds like you have two different scrips matching a
particular transaction and sending two emails to the 
watchers.

ttfn,
kevin


-----Original Message-----
From: James Maddison [mailto:james at elefire.com]
Sent: Wednesday, September 18, 2002 6:47 AM
To: RT 
Subject: [rt-users] emailing multiple users


We have a problem here where two users are set as a queue watcher..

This is there only relationship to any particular ticket.. That they are a
queue watcher and the ticket exists in the queue they are watching (as
AdminCC).

There are scrips to notify AdminCC of OnTransaction etc.

Whenever a ticket with the above conditions is met however.. the Queue
Watchers receive two identcal copies of the e-mail.

Is there a known bug in Rt for duplicate e-mails? If not could someone
suggest what may be wrong.

James


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