[rt-users] Out of office loops

[Sean Perry]

Vivek Khera wrote:

>>>>>>"SP" == Sean Perry <sean.perry at intransa.com> writes:
> 
> 
> SP> what about hacking rt-mailgate to drop Out of Office messages?
> 
> 
> Care to share a fool-proof method of detecting what is an OoO message
> and what is not?  I'm sure you'd make a lot of friends by doing so.

well the lame way of "does subject begin with 'Out of (the )?Office 
((auto)?reply)'" would work unless you expect to receive tickets 
reporting problems with the Out of Office system.  Another possibility 
is parsing the message body for the reply template.  Most systems send 
the same message with the dates adjusted.

Otherwise, perhaps the headers have a field in them the original poster 
can use.  Maybe Out of Office messages come from a different host or 
X-Mailer.  Perhaps he can add a custom header to the messages to make 
them easier to filter.