[rt-users] rtfm & stockanswers - the same?

[Marcus Ramberg]

Jesse Vincent wrote:

>
>On Mon, Aug 18, 2003 at 10:50:41AM -0700, matthew zeier wrote:
>  
>
>>Before I go installing RT/FM, is it similiar to StockAnswers in that I can
>>insert canned responses into a ticket?
>>    
>>
> 
>Among othher things, yes, it has that functionality. There's some
>verbiage on the corporate website at http://www.bestpractical.com
>
>  
>
Is this functionality really in a working state? I can't get RT to 
insert ticket content with current versions.

Marcus

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