[rt-users] problem with mail-gateway conf.

[Jorey Bump]

stefano wrote:

> Hi Jorey,
> I've tried to add a symlink in /etc/smrsh pointing to rt-mailgate and 
> now the error I obtain is:
> 
>  ----- The following addresses had permanent fatal errors -----
> "|/home/rt/rt-yogitech/bin/rt-mailgate --queue ITgroup --action correspond
>    (reason: Service unavailable)
>    (expanded from: <rt at localhost>)
> 
>   ----- Transcript of session follows -----
> 553 5.0.0 "|/home/rt/rt-yogitech/bin/rt-mailgate --queue ITgroup 
> --action correspond... Unbalanced '"'
> smrsh: "rt-mailgate" not available for sendmail programs (stat failed)
> 554 5.0.0 Service unavailable

It's better to approach this systematically:

First, find out if your version of sendmail is using smrsh:

  sendmail -d0.20 -bv | grep smrsh

If it is, then add a symlink:

  cd /etc/smrsh
  ln -s /home/rt/rt-yogitech/bin/rt-mailgate rt-mailgate

Then in /etc/aliases put this (on one line):

  rt:	"|/etc/smrsh/rt-mailgate --queue ITgroup --action correspond 
--url http://itgroup.example.com/"

Save the file and generate your new aliases table:

  newaliases

Check your log for errors. If there aren't any, send a message to RT. It 
should work.