[rt-users] templates question

[Kamara Eric R-M]

Hi Gregory,

Try having a look at the keywords section of the manual.It might make your
work easier.

Warm regards,
Eric

===============================
Kamara Eric Rukidi Mpuuga
Computer Frontiers International
Plot 32 Lumumba Avenue
P.O Box 12510,Kampala
Tel  :256-41-340417/71
Email:kamara at cfi.co.ug
Web  :http://www.cfi.co.ug

On Wed, 5 Feb 2003, Gregory Hosler wrote:

> I'm converting some old lotus notes databases (that we used to use for
> problem tracking, and/or feature requests) to RT.
>
> I'm looking for a way to create a template, in the way that Notes used to have
> a "form" that was associated with particular databases.
>
> I'm looking at "templates" and trying to figure out if this will do what I want
> of not.
>
> Basically, when a problem is reported, I wish to solicit certain fields
> (possibly different fields based upon which queue the request is going to).
> For example, for a particular queue, I might want to solicit the following:
>
>         SeverityLevel: (e.g. Low, Medium, High)
>         Description: {free flow text describing the problem}
>         Component: (an administrator defined pull-down list would be ideal here)
>         Originator:
>         Logged_by:
>
> possibly some others.
>
> Yes, we can ask reporters to make sure that they include all the relavant
> information, but it would be real nice if I could create a dialog panel for
> soliciting these matters from users (using web-based input).
>
> has anyone done anything like this ?
>
> best rgds,
>
> -Greg
>
> ----------------------------------
> E-Mail: Gregory Hosler <gregory.hosler at eno.ericsson.se>
> Date: 05-Feb-03
> Time: 14:20:55
>
>   If each of us have one object, and we exchange them,
>      then each of us still has one object.
>   If each of us have one idea,   and we exchange them,
>      then each of us now has two ideas.
>
> ----------------------------------
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