[rt-users] Replying to Resolved tickets reopens them - this isnot what I want

[Senoner Samuel]

Thank you!
It worked in RT3!

Also, for people like me, that didn't discover this
On Correspondencd Open Ticket means that on Correspondence a closed ticket is reopened.

But if somebody find something about rejecting replys or denying a reply it would be helpful.

Thank You Guillaume Perréal

Samuel Senoner

-----Original Message-----
From: Guillaume Perréal [mailto:perreal at lyon.cemagref.fr] 
Sent: Friday,18 July,2003 10:11
To: Senoner Samuel
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Replying to Resolved tickets reopens them - this isnot what I want


Senoner Samuel a écrit :

>I searched the script you said in RT3, but didn't find it.
>
"Scrip", not script (no "t" at end), but well, "scrips" are just RT's 
scripts...

If I remember, it is a global scrip, so looks into Config > Global > 
Scrips. If you disable it here, you'll have to re-enable it for each 
queue for which it should work.

>Will this only block the reopening, but not the add of the 
>correspondence?
>
That scrip (re)opens a ticket on correspondance. Disabling it will 
prevent opening of new tickets and reopening of closed tickets on 
correponsdance, not correspondance itself.

-- 
Guillaume Perréal.

Responsable informatique,
Cemagref, groupement de Lyon, France.

Tél: (+33) 4.72.20.87.87
Fax: (+33) 4.78.47.78.75
Site: http://www.lyon.cemagref.fr/