[rt-users] Moving RT3 off the web server root

[Ryan Conley]

You'll need to make some changes in etc/RT_SiteConfig.pm as well - RT
generates URLs for some correspondence, and the engine needs to know
where the "real world" can find it.  The server I use RT on is strictly
an internal system, with an IP of 192.168.0.89.  To access the web
interface, users go to http://192.168.0.89/rt (configured in Apache, see
previous message). 

Any URLs that are generated by RT are built using the two pieces of
information below.  

# If you're putting the web ui somewhere other than at the root of your
server
# $WebPath requires a leading / but no trailing /
Set($WebPath , "/rt");

# This is the Scheme, server and port for constructing urls to webrt
# $WebBaseURL doesn't need a trailing /
Set($WebBaseURL , "http://192.168.0.89");

For example, when a user submits a ticket, they get an auto-reply with
the ticket number and a URL they can click on to view the ticket's
progress:
	<URL: http://192.168.0.89/rt/Ticket/Display.html?id=7348 >

That information is formed strictly from the configuration in
RT_SiteConfig.pm.  Any inaccurate information here will only
inconvenience the user - RT will still function regardless of the
information here.

--Ryan Conley
rconley at equala.com
System Administrator
The Equala Communications Group
http://www.equala.com



-----Original Message-----
From: John Schubert [mailto:jschubert at linearcorp.com] 
Sent: Wednesday, November 05, 2003 10:16 AM
To: Ryan Conley
Subject: Re: [rt-users] Moving RT3 off the web server root


On Wed, 5 Nov 2003 09:58:46 -0500
 "Ryan Conley" <rconley at equala.com> kindly wrote:

> To keep RT separate from all the other things on the
> server, I simply
> added the following lines to httpd.conf (along with
> similar entries for
> our monitoring system, SQL admin pages, etc):
> 
> Alias /rt "/var/rt3/share/html"
> 
> <Directory "/var/rt3">
>         PerlModule Apache::DBI
>         PerlRequire /var/rt3/bin/webmux.pl
>         SetHandler perl-script
>         PerlHandler RT::Mason
> </Directory>

Did you also edit any config files for RT?  I'm curious if
I can just change the above parameters you listed (which I
understand), without changing RT (which I am slowly
learning) config file(s).

John