[rt-users] phone & walk-ins

[Ma, Michael]

Why not add custom fields for customer name and telephone number and just
put your own or a generic email address for requestor. 
This feature is documented in the rt manual.

- Mike


-----Original Message-----
From: John Hogenmiller [mailto:jhogenmiller at pennswoods.net]
Sent: Thursday, November 13, 2003 7:31 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] phone & walk-ins


List,

I'm trying to use RT for something it doesn't appear to be designed for. 
  I am planning to create tickets for people that walk into our store 
or call in by telephone.  I have created a user object in rt called 
"walkin" that has no email address.  When creating the ticket I enter 
walkin as the requestor, and a Name & Telephone number as the subject 
line.

This works fine, but I would like to put the customer's name as the 
requestor.  Is there anything I can change so the default behavior  is 
to not assume an email address if no matching username is found?

Has anyone else done anything like this and has a better way?  Perhaps 
"the way"?

Pointers to the FM are welcome.

Thanks in advance,
-John


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