[rt-users] Customizing Templates

[Andy Harrison]

I'd like to create an On Resolve scrip that uses something like this
for its Template:




   Subject: Resolved: {$Ticket->Subject}

   This is an automated message to notify you that ticket [{$rtname}
   #{$Ticket->id()}] has been resolved.  

   Closing comments are included at the bottom of this message.

   Thank you,
   {$Ticket->QueueObj->CorrespondAddress()}

   -------------------------------------------------------------------------
   {$Transaction->Content()}




However, $Transaction->Content() is always empty at this point in the
process and the closing comments are sent in a separate e-mail as a
comment.  Is there a way to make it so that the comment entered while
resolving the ticket is displayed here?

-- 
Andy Harrison
(full headers for details)