[rt-users] Customising RT

[Adam Kuznesof]

Hello,

My company has been looking for a new support system and RT looks excellent.  However, we need to be able to manage users across organisations and contracts against organisations.  To this end we would like to modify RT and take advantage of the following mentioned features:

*  RT's entire web interface is built on a flexible templating system that lets you build your own web-based tools or alter RT's look and feel to better fit your organization.

*  If you don't want to radically change RT's interface, you can add your own components to RT's pages. A web callback system lets you drop miniature templates into RT's web pages.

*  If you need even more power, "Code overlays" let you customize RT's internal behaviour without touching RT's core libraries.

However, I haven't found any documentation on the above.  I am currently trying to trawl through the code to get understanding of how to use a "code overlay" or a "miniature template".  I have read the FAQ, README and the user documentation provided and I don't believe it describes how to customise RT.  Please can someone point me in the right direction.

Many thanks,
Adam