[rt-users] occasional problem of dis-owning tickets

[Ruslan U. Zakirov]

ann at drop.2organize.com wrote:
> Doug Warner wrote:
> 
> 
>>Several of our users have expressed a problem where, on resolve + reply, the
>>ticket will be given to 'Nobody' after they save.
>>I would blame 'fat fingers' here, but it's been happening too often, and the
>>user the ticket is given to is always 'Nobody', not any other user in the
>>queue.
>>I'm not really sure where to start debugging this (to find out if it's RT or
>>user error).  Does anybody have any ideas about what might trigger this?
> 
> 
> We had a similar problem; I made a bug report of it in May.
> 
> See http://rt3.fsck.com/Ticket/Display.html?id=5627&user=guest&pass=guest
> for my writeup of the problem.  It doesn't look like anything has been
> done with it yet.
> 
> I was able to observe this happening on a fresh RT installation (RT 3.0.9,
> Perl 5.8.3, mysql 4.0.18), so I'm pretty sure it is an RT problem.
> Our current work-around is to do another action between the take and the
> resolve, such as viewing the basic page.

Can't reproduce your test case on
1) RT 3.0.9+DBIx::SB 0.99+Perl 5.8.3(FC RPM)+mysql 4.0.14
2) RT 3.0.HEAD+DBIx::SB 0.99+Perl 5.8.MAINT22834( own build)+mysql 4.0.20

Can you provide mysql query log for 2, 3 steps in your test case?
			Best regards. Ruslan.
> 
> - Ann