[rt-users] Using RTCrontool, script on howto send open ticket reminders to ticket owners?

[Seymour, Paul]

I'm not very well versed in the way RT is programmed, so I'm still learning
how it's all put together.  What would be required to make this script
generate an email based on the age of the ticket, say if it's open for 7
days as opposed to one that's only been open for a single day?

-----Original Message-----
From: James [mailto:jwhittington at excelorant.com] 
Sent: Thursday, June 10, 2004 12:36 PM
To: m3freak at rogers.com; rt
Subject: RE: [rt-users] Using RTCrontool, script on howto send open ticket
reminders to ticket owners?

If anyone else out there was watching this thread, I went ahead and put
something on the wiki giving a brief description or the rt-reminder
script.
At the moment I'm using the one from the contributed area of the best
practical site, but another RT user mentioned there was a newer version
of the script out there...
I include a link to the new script on the wiki page.

http://wiki.bestpractical.com/index.cgi?rt-reminder

Jessie and all, thanks for creating such a great product, it flat out
works...

James Whittington

On Thu, 2004-06-10 at 10:23, M3 Freak wrote:
> On Thu, 2004-06-10 at 09:28, James wrote:
> > Do you know if you have place multiple queues in the rt-remind script, I
> > tried separating them with a comma but it didn't seem to work
> > Like this:
> > my($queuename) = 'eds,excelorant client';
> 
> The author released (a month ago, perhaps a bit more) an updated version
> of the rt-remind script that lets you setup up multiple queues.
> 
> Kanwar
> Systems Aligned Inc.
> www.systemsaligned.com
-- 
_______________________________________________

James Whittington
Web Systems Administrator

TM Floyd & Company
1800 St. Julian Place
P.O. Box 8263
Columbia, SC 29202

803.765.1310 | Phone
800.780.1170 | Toll Free
803.765.1431 | Fax

jwhittington at tmfloyd.com

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