[rt-users] set automatically the owner of a new ticket

[Todd Chapman]

Typo. Corrected:

$self->TransactionObj->Transaction->Attachments->First->GetHeader('MyHeader')

Don't forget to replace 'MyHeader' with the name of your header.

For documentation, read the code using perldoc -F.

-Todd

On Mon, Mar 15, 2004 at 09:01:35AM +0100, Stefan Kornhuber wrote:
> Hello Todd,
> 
> this command seems to be a few buggy (syslog file)
> $self->TransactionObj->$Transaction->Attachments->First->GetHeader('MyHeader')
> 
> BTW. Is somewhere a description about such commands on the rt page?
> 
> thanks for your help
> Steve
> 
> Todd Chapman wrote:
> 
> >This script should work. Change MyHeader and fred to the
> >appropriate values.
> >
> >Description: Set Owner
> >Condition: OnCreate
> >Action: User Defined
> >Custom action preparation code: 
> >1;
> >Custom action cleanup code:
> >if 
> >($self->TransactionObj->$Transaction->Attachments->First->GetHeader('MyHeader') eq 'fred') {
> >    $self->TicketObj->SetOwner('fred');
> >}
> >else {
> >    return 1;
> >}
> >
> >Stage: TransactionCreate
> >Template: Global template Autoreply
> >
> >On Sun, Mar 14, 2004 at 07:39:49PM +0100, Stefan Kornhuber wrote:
> >
> >>Hello,
> >>
> >>Systeminfo: RT 3.0.9
> >>
> >>I have following problem:
> >>Another management system will send mails with an additional owner 
> >>information in the header to rt especially for one owner.
> >>
> >>How could I create a script, which set the owner depending on the 
> >>additional header information?
> >>
> >>thx for your help.
> >>Steve
> >>_______________________________________________
> >>rt-users mailing list
> >>rt-users at lists.bestpractical.com
> >>http://lists.bestpractical.com/mailman/listinfo/rt-users
> >>
> >>Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >
> >