[rt-users] AdminUsers right required to view user info

[Jay R. Ashworth]

On Mon, Apr 04, 2005 at 04:14:58PM -0400, Antonio Bemfica wrote:
> Some background: I'm planning to deploy RT (3.4.1) to track work orders
> in a housing project. I need the maintenance staff (ticket owners) to be
> able to see contact information for the requestors (phone number, street
> address) in order to visit their homes and fix the "leaking tap".
> 
> The problem: unless I grant the AdminUsers right to the maintenance
> staff, the "Location" information is blanked in the
> Admin/Users/Modify.html page (reached from "More about Joe Smith..."). I
> don't necessarily want the maintenance staff to be able to alter user
> data, only to see it.
> 
> There does not appear to be a ShowUsers right. Is there any alternative
> I should look into before attempting to alter the code to accomplish
> what I want?
> 
> I'm new to RT (but not to issue tracking systems) and appreciate any
> help.

Like me, you need a "client file", which RT doesn't really provide, per
se.  You'll probably have to implement this with custom fields and a
group for the tenants.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
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      If you can read this... thank a system administrator.  Or two.  --me