[rt-users] How can I get ANY ticket change to notify an Owner?

[Matt England]

For what it's worth:

All correspondence appears to be copied to the owner, even if the owner 
makes the correspondence (because I have NotifyActor turned on).

However, many other changes do not notify the owner, including the priority 
(noted below) and the due date (which I just now changed as a test with no 
notification).  So I'm looking to customize email updates to owners on any 
ticket meta-data changes.

Thanks for any suggestions.
-Matt


At 8/21/2005 06:32 PM, Matt England wrote:
>How can I get ANY ticket change to notify an Owner?
>For example, while testing my RT site, I updated, as account X, the 
>priority of a ticket owned by account Y.  Account Y did not get notified 
>by email the update of the priority.
>Should it?  If not, how can I make notifications for any change in the 
>ticket status, content, meta-data, etc?