[rt-users] $ParseMessageForTicketCcs for correspondence?
tob at brummix.de
Sun Dec 4 13:59:45 EST 2005
>>It appears that $ParseNewMessageForTicketCcs is for new tickets only,
>>not for ongoing ticket email based correspondence. I've looked in the
>>FAQ and archived messages, but I haven't been able to find a clear,
>>safe, way of adding non-duplicate CC's to a ticket for email
>>correspondence in a similar manner as $ParseNewMessageForTicketCcs.
>One. Be very, very careful. This would mean that anyone could add
>themselves as a cc to all of your tickets, just by "spamming" you.
If i understand the statement correctly:
# If $ParseNewMessageForTicketCcs is true, RT will attempt to divine
# Ticket 'Cc' watchers from the To and Cc lines of incoming messages
# Be forewarned that if you have _any_ addresses which forward mail to
# RT automatically and you enable this option without modifying
# "RTAddressRegexp" below, you will get yourself into a heap of trouble.
Set($ParseNewMessageForTicketCcs , 1);
Then the RT will add each Mail Address from To and Cc Line, so you have
to check the next option:
# RTAddressRegexp is used to make sure RT doesn't add itself as a ticket
# the setting above is enabled.
Set($RTAddressRegexp , '^rt\@messenger.int.kn$');
But, how can i make sure, that the system don't add itself ?!? The
Regexp can do a lot, but you have to use mail addys where you can
"filter" for. But what if you have Mail Addresses like:
support at company.com
rt at company.com
helpdesk at company.com
How will you create the regexp for this?
@Jesse: is it possible to add all the RT System Mailaccounts separated
by comma??? This could work, but better would be a check to the DB's
Correspond and CommentAddress?!?
Any hints?? So far i know, this worked good at the old RT2.....?!?
>>Sorry if I've missed anything obvious.
>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>Download a free sample chapter of RT Essentials from O'Reilly Media at http://rtbook.bestpractical.com
>>WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
>>San Francisco - Find out more at http://bestpractical.com/services/training.html
More information about the RT-Users