[rt-users] all users too much permissions

[Sheeri Kritzer]

Steve,

I'm not sure why RT changed that in 3.2.2, it used to be that the bottom one was 
"top 10 tickets I requested".  We've actually changed that back for our group -- 
top 10 unowned tickets would be great for our manager, but even then, many 
groups use RT.

copy $rtdir/share/html/Elements/MyRequests to 
$rtdir/local/html/Elements/MyRequests and then make the following changes:

On or about line 47, change:
         title => loc("[_1] newest unowned tickets", $rows),
to
         title => loc("[_1] highest priority tickets I requested...", $rows),
On or about line 50, change
         Format => "'<a href=\"$RT::WebPath/Ticket/Display.html?
id=__id__\">__id__</a>/TITLE:#', '<a href=\"$RT::WebPath/Ticket/Display.html?
id=__id__\">__Subject__</a>/TITLE:Subject', QueueName, ExtendedStatus, 
CreatedRelative, '<A HREF=\"$RT::WebPath/Ticket/Display.html?
Action=Take&id=__id__\">".loc('Take')."</a>/TITLE: ' ",

to
         Format => "'<a href=\"$RT::WebPath/Ticket/Display.html?
id=__id__\">__id__</a>/TITLE:#', '<a href=\"$RT::WebPath/Ticket/Display.html?
id=__id__\">__Subject__</a>/TITLE:Subject', Priority, QueueName, ExtendedStatus, 
OwnerName ",

(Make SURE that's all one line)

and on or about line 62, change
 my $Query = "Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')";
to
 my $Query = "Requestor = '".$session{'CurrentUser'}->EmailAddress."' AND ( 
Status = 'new' OR Status = 'open' )";


On or about line 52, we changed the sort order to be by priority by changing:
        OrderBy => 'Created',
to
         OrderBy => 'Priority',

I hope this is useful.  Be sure to make the changes in the local directory.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer at tufts.edu


Quoting Andy Harrison <aharrison at gmail.com>:

> On Wed, 19 Jan 2005 12:53:13 -0500, steve <steve at n2sw.com> wrote:
> > hi all
> > 
> > how can i set it so that all users (unless specified otherwise) can not
> > see tickets that they do not own, currently when they log on they can
> > see "10highest priority tickets that i own" and also "10 newest unowned
> > tickets..."  i would like to take away that second one.
> 
> You would have to disable any global options for SeeTicket (et al) and
> configure it per-queue.
>  
> > one more thing
> > 
> > is there any way i can remove the "Quick Search" list from the right
> > hand side for all users except admins?
> 
> See above...  It would make more sense to just remove any global
> options for SeeQueue than to bother customizing that form.
> 
> -- 
> Andy Harrison
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