[rt-users] Having multiple users logically linked together by"organization"

[Raed El - Hames]

> Jonathan,
>
> yes.
>
> create one staff group for *your* staff
>
> per client create this:
> one queue
> one group
> put the client employees in the client group and give your staff group
> and the client group the desired rights on the
> client's queue.

The above does not help if you wish the client members to see the ticket at
all times, what happens if you escalate the ticket to a different queue?? ..
Jonathan, we had the same requirement and the only solution was a dirty and
cumbersome similar to what you had suggested below ..

Roy


>
> HTH,
>
> Jan
>
>
> >
> > I'd like to have things set up such that multiple users can all be
> > logically linked together by their company/organization.  In doing so,
> > I'd like all tickets created by one user who is a member of a
> > particular organization to be viewable by all other members of that
> > organization.
> >
> > If that's not clear enough, here is a for-instance:
> >
> > Let's say I have two clients - Client A and Client B.  I have 4 users
> > set up in RT:
> >
> > Users bob and john are employees of Client A
> > Users joe and tom are employees of Client B
> >
> > If user bob creates a ticket, I'd like for john to be able to see that
> > ticket when he logs in, but joe and tom cannot.  If user joe creates a
> > ticket, tom can see it, but bob and john cannot.
> >
> > I'm positive that there is a way to do this, since I haven't found
> > anything that RT can't do yet.  I can think of one way which is
> > writing a scrip that adds all users that have the same organization
> > value as the requestor to the CC list of a ticket and then granting
> > correct permissions to CCs, but that just seems dirty and cumbersome.
> >
> > Thanks a bunch.
> >
> > Jonathan Reeder
> >
> >------------------------------------------------------------------------
> >
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> >
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>
>
> -- 
> Jan Algermissen
> Consultant & Programmer
> http://jalgermissen.com
>
>
> _______________________________________________
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>
> RT Administrator and Developer training is coming to your town soon!
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>
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