[rt-users] Autoreply to CCs ??

[Sanjeewa Wijerathne]

Don't have RT 3.4 here, but Im on RT 3.2.
Do you have 
Set($ParseNewMessageForTicketCcs , 1);
on your config ?


On Thu, 2005-06-23 at 02:22 -0400, Jim Archer wrote:
> Hi All...
> 
> I noticed that my RT 3.4 installation does not autoreply to the CCs on the 
> email, just to the email address listed in the To: field of the email that 
> created the ticket.
> 
> It seems that it would be desirable to auto reply to the CCs upon ticket 
> creation, so that if any of them have something to contribute they can and 
> have it captured in the ticket.
> 
> Does this make sense, or is there a problem I am missing?
> 
> I looked at the scripts and saw that the auto reply script seems to be a 
> special case.  Is there a way to configure the autoreply script to reply to 
> CCs in addition to the email listed in the TO: header?
> 
> Thanks...
> 
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