[rt-users] Problem with rt-escalate script

[Andy Harrison]

On Sun, 6 Mar 2005 11:56:21 -0600 (CST), Viren Patel
<virenp at mail.utexas.edu> wrote:
> Hello. I am running RT 3.2.2 on a FreeBSD 5.3 server with
> Apache 1.3.33 and Perl 5.8.6. The RT/Apache/Perl was
> installed from ports.  Everything is working fine. Now I
> am trying to install an escalation script from
> 
>    http://www.cs.kent.ac.uk/people/staff/tdb/rt3/
> 
> The script does escalate priorities but generates the
> following messages:
> 
> [Sun Mar  6 17:50:44 2005] [err]:
> RT::Action::EscalatePriority=HASH(0x9179674) was created
> without a CurrentUser
> 1 (/usr/local/rt3/lib/RT/Base.pm:80)
> 
> I tried running the script as normal user and as root, but
> with same results. Any ideas on what is causing this and
> how I can fix it? Should I be contacting the author
> directly since this is a modified script from what is
> available on RT site? TIA.


Did you change the lib path in the script to one appropriate for your
RT install?

-- 
Andy Harrison