[rt-users] user permissions

[Mathew Snyder]

This is what I have.  I've created a group called RT_Users to which I've
assigned everyone that isn't an admin.  To this group I've assigned
Global Rights for tickets: CommentOnTicket, CreateTicket, DeleteTicket,
ModifyTicket, OwnTicket, ReplyToTicket, SeeQueue, ShowTicket,
ShowTicketComments, StealTicket, TakeTicket, and Watch; as well as other
rights.  I would have thought that these being Global rights, that they
would apply to anything and everything.  But to be safe, I applied them
to an individual queue and the user as well.  Having the rights in three
different places didn't change anything.  It isn't just the one user
either.  It is all of them.

Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps



Todd Chapman wrote:
> Hmmmm. Does he have See Queue?
> 
> On Thu, Apr 13, 2006 at 12:22:03AM -0400, Mathew Snyder wrote:
>> That didn't fix it.  In fact, he can't see ANY tickets.
>>
>> Mathew Snyder
>> Systems Administrator
>> Network+
>> ServerVault TechOps
>>
>>
>>
>> Todd Chapman wrote:
>>> On Wed, Apr 12, 2006 at 10:53:15PM -0400, Mathew Snyder wrote:
>>>> What permission needs to be set to allow someone to see the tickets
>>>> assigned to him?  He can see tickets that aren't owned but anything he
>>>> has either taken or has been assigned won't show up in his list of
>>>> tickets owned.
>>>>
>>>> RT v3.5.7
>>>>
>>> Give the owner role ShowTicket.
>>>
>>> Configuration -> Global -> Group Rights -> Roles ->> Owner -> ShowTicket
>>>
>