[rt-users] Shredder User plugin mangling tickets?

Jesse Vincent jesse at bestpractical.com
Fri Dec 1 00:07:41 EST 2006



> plugin.  For the most part, this has been a successful operation.  However, due
> to the number of legitimate users, picking out the spam users is not a perfect
> science and I've inadvertently removed legitimate users.
> 
> This has resulted in a ticket getting mangled...I think.  I'm not sure why it
> would cause the transactions to get messed up or even if it has.  But this is
> the output generated on the latest ticket to suffer the problem:

You've removed the user a transaction referred to. RT can't find
something that's...well, never supposed to be removed. So it's
exploding.



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