[rt-users] Notify Group when un-owned ticket is created

[Jason Marshall]

Ruslan provided this information to me about a month ago.  I'm a complete 
newbie when it comes to RT -- I've set it up, but have never tried to make 
it do anything doesn't do out-of-the-box.

As you can see, I need to make it do something different now, and I'm 
afraid I'm completely lost.  I've stumbled around all day, and this is 
what I've come up with.  Please correct me if I'm wrong.

I've created a new Scrip and named it NewTicketNoOwner.  The condition is 
"On Create", the action is "User Defined", the template is "Global 
Template == Correspondence.

The custom condition I've got set to:

return undef unless ($self->TransactionObj->Owner eq "Nobody");
return 1;

I'm not sure whether I want to return 1 or 0, or maybe anything at all???

I also have no idea how to use RT-Action-NotifyGroup.  I've read all the 
docs on it I can find, and none of it makes sense to me (I'm not a perl 
guy, and this object-oriented-looking perl is just that much further away 
from anything I can relate to).

Thanks in advance for any help anyone can provide.  I hope I'm at least 
on the right track!!

> write custom condition "on create and has no owner"
> for action use:
> http://search.cpan.org/~ruz/RT-Action-NotifyGroup
>
>
> On 6/16/06, Jason Marshall <jasonm at kelman.com> wrote:
>> I would like to notify the members of a particular group when a ticket is
>> created (via email or the guy) without an owner already assigned.
>> 
>> Sadly, I have no idea how to go about this.  Is there a section on the
>> wiki that deals with stuff like this?
>> 
>> ---
>> Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada.
>>
>>    From a Sun Microsystems bug report (#4102680):
>>      "Workaround: don't pound on the mouse like a wild monkey."
>>
>>    "I have great faith in fools:
>>       Self confidence my friends call it."  -Edgar Allan Poe
>> 
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>
>
> -- 
> Best regards, Ruslan.
>

---
Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada.

   From a Sun Microsystems bug report (#4102680):
     "Workaround: don't pound on the mouse like a wild monkey."

   "I have great faith in fools:
      Self confidence my friends call it."  -Edgar Allan Poe