[rt-users] RT mail gateway

Stephen Turner sturner at MIT.EDU
Tue May 23 11:47:49 EDT 2006

At Tuesday 5/23/2006 11:19 AM, James Lee wrote:
>i have a question on setting up mail gateway for RT.
>we're using rt3.2.2 with about 200 queues.  is it
>possible to setup the gateway so that when someone
>reply to a ticket, the gateway would read the subject
>of the mail and utilize the ticket number in the
>subject field to update the ticket?

This is the default behavior - you're all set on that one.

>   from looking at
>the documentation, email alias are setup to a specific
>queue so we'd have hundreds of email aliases and
>everytime we add a new queue we'd have to add another
>email alias.  is this correct?  thanks

Yes - but it's not too hard to automate this. We have a cron job that 
sweeps through the queue mail addresses regularly and makes the 
corresponding updates to the aliases file.


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