[rt-users] Notify Requestor on Requestor change

[Helmuth Ramirez]

Thanks Toby, that wouldn't be too bad, but then we'd have to be
cognizant to do that with every message we forward as well as making
this work with Outlook (yeah, we're an MS shop).

Even setting the forwarding of e-mails to tickets aside, it would be a
nice thing for us to be able to notify any new requestors they've been
added to a ticket. 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Toby
Darling
Sent: Monday, October 02, 2006 7:18 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Notify Requestor on Requestor change

Hi Helmuth

>   In our environment it is common for us to forward an e-mail to RT to
> convert it into a ticket.  Once it's a ticket we can change the
> requestor (since by default it would be us).  We do it like this to
> avoid the cut and paste alternative.

Depending on what email client you're using, you may be able to 'bounce'

or 'redirect' email so that "the right thing (TM)" happens when RT gets 
the email in the first place - original sender is set as requestor and 
they get the autoresponse.

I'm using Mail Redirect (http://mailredirect.mozdev.org/) with 
Thunderbird, and it's fine.

Cheers
Toby
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