[rt-users] Assigning Tickets

Stephen Turner sturner at MIT.EDU
Tue Jul 10 09:05:01 EDT 2007


At Monday 7/9/2007 11:43 PM, you wrote:
>Okay, our general setup is this:
>
>Group1 -> Queue1
>
>Group2 -> Queue2
>
>I want to be able for Group1 to move a ticket into Queue2 but NOT be able to
>see any of the tickets in Queue2 and vice versa.
>
>Is this possible?
>
>Thanks,
>Marc

Hi Marc,

Did you try this? I think all a user needs to move a ticket to 
another queue is ModifyTicket rights on the original queue.

Steve  




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