[rt-users] ShowStatusInColor in RT3.6.3?

[Dayton Jones]

Yes, and that didn't fix it.. I figured it out though --I had RT_Ticket
instead of RT__Ticket   works perfectly now.  Thanks.

 

________________________________

From: Ham MI-ID, Torsten Brumm [mailto:torsten.brumm at Kuehne-Nagel.com] 
Sent: Thursday, May 10, 2007 1:13 PM
To: Dayton Jones; rt-users at lists.bestpractical.com
Subject: AW: [rt-users] ShowStatusInColor in RT3.6.3?

 

I use the same from the wiki and it works perfect. Have you cleaned the
mason cache and restarted apache?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
<rt-users-bounces at lists.bestpractical.com>
To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Thu May 10 20:15:35 2007
Subject: [rt-users] ShowStatusInColor in RT3.6.3?

I'm trying to setup the color status as described in the wiki
(http://wiki.bestpractical.com/index.cgi?ShowStatusInColor) in RT3.6.3
without any luck.



I create
<RTInstallationDir>/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket
/ColumnMap and put the contents from the wiki into ColumnMap.  When I
load RT, instead of displaying the status in color, everything looks the
same as before I put the ColumnMap file in place.  No errors show in my
logs.



What do I need to do in order to get the status color code to work in
this version?



Dayton Jones

Senior Network Engineer

Proofpoint, Inc.

djones at proofpoint.com




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