[rt-users] Setting RefersTo links

Jared Hanks jmhanks1373 at hotmail.com
Fri May 11 15:22:34 EDT 2007


Hello,
 
I'm trying to set the RefersTo link to another ticket while creating it, but am not having any success.  
 
I have the following in Custom action cleanup code:
 
1;
my $AttachObj = $self->TransactionObj->Attachments->First;# go out if content is not text!unless( $AttachObj->ContentType =~ /^text/ ) {
     return 1;}
my $content = $AttachObj->Content;
if( $content =~ m/^\RefersTo:\E\s*(\S+)\s*$/m ) {
      $self->TicketObj->RefersTo( $1 );}
 
if( $content =~ m/^\QSet-Status:\E\s*(\S+)\s*$/m ) {
      $self->TicketObj->SetStatus( $1 );}
 
I'm able to set the status but not the Refers to link.  Any help is appreciated.
Thanks,
Jared
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