[rt-users] handling bounce messages - rtbouncehandler?

[Matt Westfall]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

This may seem like an obvious solution... but

1) Increase the size of your mailboxes.  Storage is ridiculously cheap
now adays.

2) If you are unable to increase the size of your mailboxes, tell your
support staff to properly manage their mailboxes and clear some space
before they leave the office for days on end.



Patterson, Craig wrote:
> Geoff,
> 
> We had a similar issue with Out of Office reply's from Outlook.  What we
> did, quite simply, was to create a rule in Outlook that automatically
> marked those messages as read, which caused the program we used to fetch
> the mail to ignore those emails.  Seems like you could do something
> similar depending on how you handle your email.
> 
> Craig
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Geoff
> Roberts
> Sent: Thursday, November 08, 2007 10:53 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] handling bounce messages - rtbouncehandler?
> 
> Hi,
> 
> I have the issues listed below, and searching through the Wiki and
> archives it 
> seems my problem may best be handled by rtbouncehandler. Could someone
> who 
> has used rtbouncehandler see if my assumption is correct please?
> 
> The other problem is I can't seem to find any link on the Wiki to
> download 
> rtbouncehandler: http://wiki.bestpractical.com/view/RtBounceHandler
> 
> I also haven't found it in the mail list archives as an attachment.
> 
> My problems are twofold:
> 
> a) every now and then one of our support personnel will travel.
> Inevitably 
> their inbox will fill up. We then get a string of new tickets created in
> our 
> support queue under the following scenario.
> 
> Since these users are Watchers, admins or CCs on various tickets emails
> get 
> sent to the user when there is a change/update to the ticket. These
> emails 
> then get bounced with a "mailbox full" message from the mail server - in
> turn 
> the bounce message creates a new ticket, which in turn creates a new
> bounce 
> message in a never ending and escalating loop.
> 
> b) The usual odd spam that makes it past the spam filter and gets
> bounced with 
> an incorrect delivery address.
> 
> Will rtbouncehandler help and if so, where can I download a copy? If not
> are 
> there any other suggestions to fix the issue?
> 
> Kind regards,
> 
> Geoff
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> 
> If you sign up for a new RT support contract before December 31, we'll
> take
> up to 20 percent off the price. This sale won't last long, so get in
> touch today. 
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
> 
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
> 
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch today. 
>     Email us at sales at bestpractical.com or call us at +1 617 812 0745.
> 
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.7 (MingW32)

iD8DBQFHNFrRb/8X6V5MpAURAicEAKCS3tRgBwmvR+58pFw4ZzmbLb5p7gCfWIXd
VuU2ULLnHWCgscdWHYGsCCM=
=ELmb
-----END PGP SIGNATURE-----