[rt-users] Prevent changing of Custom Field

[Benjamin Weser]

Hi Kenn,

I don't think that there's an easy solution without changing RT code to
prevent the change earlier. At least I haven't found anything about it
in the list or wiki. I have similar requirements here and solved it with
setting back the newValue to oldValue, e.g. if the user shouldn't have
the possibility to set a combo box back to "work in progress" once he
changed it to "work done". It's not the best solution (and I still try
to get rid of the RT message "changed to 'work in progress'" although
there were no visible changes for the user) but it works.

If there's a solution to catch changes before changing the CF (like
described by Kenn), I would be interested in it too.

Regards,
Ben


Kenneth Crocker wrote:
> To all,
>
>
>     I have a Custom Field that has two values, "Yes" and "No". I have
> granted "ModifyCustomField" to a certain group. When someone of that
> group modifies that CF, I want to "disallow" or "stop" that update
> from occuring if the ticket owner is the same person modifying the CF.
> Is that really possible? I've been assuming that when a custom
> condition checked the "NewValue", the "NewValue" was already a fact,
> set in stone. Is my assumption correct? If so, I could create a scrip
> to undo the change, but that seems a bit bulky and I would prefer to
> stop the change before it is completed. Any help??? Thanks.
>
>
> Kenn
> LBNL
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll
> take
> up to 20 percent off the price. This sale won't last long, so get in
> touch today.    Email us at sales at bestpractical.com or call us at +1
> 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com