[rt-users] Charts for custom field search

Emmanuel Lacour elacour at easter-eggs.com
Wed Nov 28 09:41:27 EST 2007


On Wed, Nov 28, 2007 at 07:53:12PM +0530, Terence Monteiro wrote:
> Hello,
> 
> I'm having trouble trying to get a bar chart to show for tickets which 
> have a specific value for a custom field. As per the TicketSQL wiki on 
> bestpratical.com, I'd edited the condition in the "Advanced" area to use
> CustomField.My_Custom_Fieldname = 'My Value' and then performed the search.
> 
> As expected, I got a list of tickets which had the given value for the
> given custom field. However, when I attempted to view the bar chart for the
> resultant data, giving CreatedDaily as group by condition, I get just a blank
> chart. I'm using RT 3.6.4.
> 
> My custom field has an '_' in it. Is that the cause? Does RT 7 have chart 
> support for custom fields?
> 


What kind of Database?

If Oracle, DBIx::SearchBuilder 1.50 fixes this.

-- 
Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l'Ouest  -  75014 Paris   -   France -  Métro Gaité
Phone: +33 (0) 1 43 35 00 37    -     Fax: +33 (0) 1 41 35 00 76
mailto:elacour at easter-eggs.com   -    http://www.easter-eggs.com



More information about the rt-users mailing list